Video/Movies

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I'm having problems with the chat rooms or live video features.
Before contacting us for technical support, please follow these steps:

There are numerous reasons why the live videos may not be working. First, make sure you are using one of the below browsers. Netscape 3.0 and 4.0, Microsoft Internet Explorer 4.0 and 5.0, AOL 3.0 and 4.0 bit Version for Windows 95/98 

If you are using one of the browsers listed above then you need to focus on your preferences of your browser. 

Make sure Java is "enabled" in your preferences for the browser. 

Still not working? Your ISP provider could be down or the server from which the videos come from may not be operational. Simply click on your "Refresh" button and see if that remedies the problem. If not, then you need to try again at a later time. 

Another possible problem could be that you do not have the required plugins. All movie clips on our sites use the QuickTime plugin/viewer or the latest version of RealPlayer. Click here for Quicktime download and installation instructions or click here for RealPlayer downloads.

I have WEB TV and the videos don't work. Why? 
In order to view videos over the internet, a "real" computer is required. We are unaware of any versions of WebTV that can access internet video. If such a version exists, you should contact WebTV for upgrade information.