Frequently Asked Questions

Passwords

I forgot my username/password.
No problem. Click here.

My username and password do not work.
There are a number of reasons that your password may not be working. It may be helpful to reference the password checklist below for assistance.

You need to enter your username and password in the same exact case sequence as you did when you signed up because our system is case sensitive. Make sure you are using capital and lowercase letters when necessary. This problem accounts for 90% of access difficulties.
We processed your account and found you didn't include enough valid information.
Your credit card was declined because of a lack of credit or because we do not have the address where you receive your credit card statement.
Perhaps your credit card has expired and you need to provide us with a new expiration date. We inform all of our members of this unless we do not have a valid e-mail address or they do not want any e-mail sent
Your credit card was declined the last time we ran it.
You canceled your account and forgot.
Your account was canceled by us for unauthorized use of a credit card or similar reasons.
You moved and didn't notify us. Therefore your credit card was declined because your address could not be verified.